The PrizePay prepaid Mastercard is a prepaid card that can be used as redemption for Class B COAMs. The card can be used to purchase any item (except for cash, alcohol, tobacco, and firearms) anywhere Mastercard is accepted. Currently, the card issuer is Mastercard. Under new Georgia regulations (effective July 1, 2026), both non-reloadable and reloadable gift cards will be authorized as lawful redemption options.

Currently, standard PrizePay prepaid Mastercards provided are non-reloadable. Once activated and the balance is used completely, the client can dispose of the card. However, under state legislative changes (HB 353) taking effect on July 1, 2026, both non-reloadable and reloadable gift cards are authorized redemption options for Class A and Class B machines. To maintain compliance, reloadable cards must only be loaded with value won through COAM play on the location licensee’s premises by the licensee, its employees, or an approved self-service device, and can never be exchanged for cash, change, or currency.

Clients can check their balance by looking at the back of the PrizePay prepaid Mastercard and selecting one of two options:

• Option 1: Visit the cardholder website at www.mydisbursementcard.com
• Option 2: Call customer support at 1-844-833-8895

The PrizePay prepaid Mastercard can be used to purchase any item (except for cash, alcohol, tobacco, and firearms) anywhere the card is accepted. Currently, the PrizePay prepaid Mastercard is processed via the Mastercard network.

Yes. The PrizePay prepaid Mastercard can be used to purchase any item (except for cash, alcohol, tobacco, and firearms) anywhere Mastercard is accepted, including your own retail establishment.

The PrizePay prepaid Mastercard is strictly not available for purchase or resale. The card does not allow cash back or ATM withdrawals. Currently issued standard PrizePay prepaid Mastercards are non-reloadable. By accepting the PrizePay prepaid Mastercard as a form of COAM prize redemption, the winner acknowledges that prize amounts loaded onto the card are non-refundable. Note that purchases of alcohol, tobacco, or firearms are legally prohibited. Starting July 1, 2026, reloadable gift cards will also be authorized under state law (O.C.G.A. § 50-27-71.1(b)), which must be loaded on-premises and can never be exchanged for cash, change, or currency.

No. By accepting the PrizePay prepaid Mastercard as a form of COAM prize redemption, the winner acknowledges that prize amounts loaded onto the card are not refundable. This is a deviation from the Cardholder Agreement and amends the relevant part of its Arbitration section.

Yes. A $2.00 activation fee is charged per card. Customers can choose to pay the $2.00 fee out of pocket or have the fee directly deducted from their winnings.

The winning amount needs to be a minimum of $5.00.

No. All PrizePay prepaid Mastercard redemptions are subject to a strict $5.00 minimum limit.

Each PrizePay prepaid Mastercard can accommodate a maximum winning amount of $1,000.00 minus the $2.00 activation fee. Therefore, the maximum active balance a single card can hold is $998.00.

You must issue two separate PrizePay prepaid Mastercards. The first card will hold the maximum value of $998.00 ($1,000.00 minus the $2.00 activation fee), and the second card will hold the remaining balance of $498.00 ($500.00 minus the $2.00 activation fee).

There is no limit to the total number of PrizePay prepaid Mastercards you can issue. The only physical limit is the value allowed on each card, which must remain within the range of $5.00 to $1,000.00 per load.

Immediately contact Incomm Retailer Support at (866) 362-9035 to resolve the transaction error. You may also call the IFS Help Desk at 334-390-6975.

Instruct the customer to call the helpline listed on the back of their card at 1-844-833-8895 or visit www.mydisbursementcard.com to resolve the issue directly. NEVER under any circumstances issue cash or merchandise refunds from your store register. For location-side help, call the IFS Help Desk at 334-390-6975.

Email replenishment@incomm.com using the following exact format, or call the Incomm Fulfillment Center at 1(800)-698-1241 for help placing the order:

• Subject: PrizePay prepaid Mastercard Order
• Location License Holder Number: [Your LH Number]
• Business Name: [Your Store Name]
• Business Address: [Your Store Address]
• Phone Number: [Your Phone Number]
• Email: [Your Email Address]
• Product: PrizePay prepaid Mastercard
• Amount: 10 packs = 100 cards

The new allowable prize redemption rules take effect on July 1, 2026, as mandated by Georgia state law. These rules apply to authorized redemption products generally — including the PrizePay prepaid Mastercard — and will also apply to any additional IFS redemption products added to this manual.

Effective July 1, 2026, only the following redemption options are authorized:

• Class A Machines: Free replays, non-reloadable gift cards, reloadable gift cards, or any other form of redemption allowed by law or authorized by the Georgia Lottery Corporation. The value of any non-cash prize (such as toys, novelty items, or gift certificates) per play cannot exceed a wholesale value of $50.00 (per O.C.G.A. § 50-27-70(b)).
• Class B Machines: Free replays, Georgia Lottery products (e.g., scratch-offs, draw tickets), non-reloadable gift cards, and reloadable gift cards.

To ensure compliance, all gift cards used for COAM prize redemptions — including the PrizePay prepaid Mastercard — must follow these rules:

1. They may only be loaded with value won through COAM play on the location licensee’s premises.
2. Value must be loaded strictly by the licensee, its employees, or an approved self-service device.
3. Once loaded, they can be used off-premises and may be honored by the licensee upon presentation.
4. They cannot under any circumstances be exchanged for cash, change, or currency.

No. Location License Holders have sole discretion to offer lottery products, gift cards, or both as prize redemption options. Offering both is not legally required.

For Class B machines, any owner or operator that redeems products or services other than replays, lottery products, or gift cards will be subject to immediate enforcement action and administrative penalties under Georgia law, including O.C.G.A. § 16-12-35 and Georgia Lottery Corporation Rules.

For direct assistance and regulatory clarification, licensees should call the COAM Retailer Services Helpline at 1-800-746-8546. For IFS product questions, call the IFS Help Desk at 334-390-6975.